Wootlab Innovation Privacy Policy


Welcome to WootLab Innovations Limited (“WootLab”)’s privacy policy.

The privacy of our users at WootLab Innovations is a top responsibility for us and we would under no circumstance breach the trust that has been reposed in us by disclosing, exporting or managing our user’s personal information in a manner that is contrary to this Privacy Policy. Our Privacy policy is designed to help our users comprehend how we use and manage their personal information and also to enlighten them on how to manage, update and delete their information. Wootlab Innovations is a software development company on a mission to build Africa’s next generation of digital talents and products. We design, develop and deploy a wide range of services that helps people and businesses solve, interact and explore new opportunities.

WootLab respects your privacy and is committed to protecting your personal data. This privacy policy is outlined in a layered format to guide you through the contents as set out below.


This privacy policy aims to give you information on how Wootlab collects and processes your personal data when you use or apply to our services as well as through your use of this website. This website was not created for children and we would not knowingly collect data relating to children.

It is imperative that you read this privacy policy together with any other fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you to enable you fully comprehend how and why we are using your data. This privacy policy supplements other policies and is not intended to override them.

Wootlab provides users with dynamic and interactive experiences by using your personal information. Particularly, your personal information is used for:

  • Suggestion to users and Personalization of Products
  • Improvement and development of Products
  • Provision of value added services such as updating, securing, support and troubleshooting; which is inclusive in the service provided based on your request

The provision of your personal information assists in our business operations such as legal workforce development, research development and performance analysis. In achieving these purposes, we combine your personal information collected from third parties and those obtained from different contexts to provide a seamless, consistent and personalized experience which helps us make informed business decisions and use for other legitimate purposes.


Wootlab Innovation gathers personal information through our interactions with you or through your interaction with our products. Some of this personal information is obtained by your interactions, use and experiences with our products and services, however, our collection is dependent on your privacy settings, products and features you choose to use. In certain circumstances, we obtain your personal information from third parties who subscribe to our products and services. It is advisable that you read the Privacy Policy of the product or service you are subscribed to for detailed information.

Your use of our products and services are exclusively your prerogatives and you reserve the right to either provide or decline in providing such personal information. In the event that you decline to provide such necessary personal information, you may not be able to use such product or services and in certain circumstances, an applicable feature of that product or service. Sometimes, we are required under certain legislations and regulations to obtain your personal information.


If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details set out below:

Full name of legal entity: Wootlab Innovations Limited
Contact person: Chief Operating Officer
Email address: [email protected]
Address: 29, Usuma Street, Maitama, Abuja.
Telephone No: 08029253000

Kindly inform us of any changes you have made to the personal data that you have submitted with us as it is imperative that we keep current and accurate information about you.

Third-party links

Please note that this website may periodically have links to third-party websites, plug-ins and applications. Third parties may have access to collect or share data about you when you click on those links. These third-party websites are not under our control and we are therefore not responsible for their privacy statements. We strongly recommend that you read the privacy policy of every website you visit once you leave our website.

Personal Data/Information

This is any information collected about an individual to make such an individual easily identifiable. This does not include any data where the identity has been removed (anonymous data). WootLab may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, last name or similar identifier, title, date of birth.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and other technology used to access this website on your device.
  • Profile Data are orders or purchases you make, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
  • User Contribution Data includes information about you and which is posted on message boards, chat rooms or other message areas or in feedback.
  • We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
  • We do not collect details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, genetic and biometric data.
  • Your failure to provide your personal data as required by law or where we requested it under the terms of a contract we have with you may hinder us from being able to perform the contract we have or are trying to enter into with you.

We use different methods to collect data from and about you including through:

Direct interactions.

You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email, fax, in person, or otherwise. This includes personal data you provide when you:

  • Apply to be a part of our team
  • Submit any items to us
  • Create an account on our website
  • Subscribe to our service or publications
  • Request marketing to be sent to you
  • Use our products and services
  • Register for and attend training
  • Give us some feedback
Automated technologies or interactions

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our Cookie Policy for further details.

Third parties or publicly available sources.

We may receive personal data about you from various third parties and public sources as set out below:

  • Technical Data from the following parties
  • Analytics providers based inside and outside the EU
  • Advertising networks based inside and outside the EU
  • Search information providers based inside and outside the EU
  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services based inside or outside the EU

Your personal data will only be used in accordance with the law. We will frequently use your personal data in the following circumstances:

  • Where you have asked us for information or to contact you
  • Where we need to perform the contract we are about to enter into or have entered into with you
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
  • Where we need to comply with a legal or regulatory obligation

You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

Wootlab shares your personal information upon obtaining your express consent, completion of any transaction and the provision of any product or services which you may have requested or authorized. We also share personal information with our controlled affiliates and subsidiaries only when necessary in performing a specific obligation or purpose. When necessary, Wootlab may also share personal information with Vendors working on its behalf; with law enforcement officers or third party when required by law or in response to a valid court order or as part of a legal process; or when necessary for the protection of lives and properties; maintenance of product security; protection of customers and the protection of Wootlab and its users.


Wootlab respects your freewill in how we use your data. You have a choice to control the use of your personal information that is within Wootlab’s custody, thereby exercising your right of access. Your choice of accessing your personal information is dependent upon the products or services for which you are subscribed. Your right of access enables you to determine and control the adverts you receive based on your interest and preferences; receiving promotional emails, short messaging service, telephone calls and a choice to delete your account totally. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data.


We will get your express opt-in consent before we share your personal data with any third party for marketing purposes. You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.


You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. Cookies are small text files placed on devices to store data which can then be recalled by a web server by the domain which placed the cookies. Wootlab uses cookies and similar technologies for tracking your preferences and settings; enabling and providing you with interest based advertising and analyzing our products and services.


We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. Typically, we will process your personal data for as long as your account is active with us or as needed to provide you with access to our products and services or otherwise in accordance with our Retention Period Procedure. Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by Contacting us. By law we have to keep basic information about our members and customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax and regulatory purposes.

In some circumstances you can ask us to delete your data, while we may make your personal data anonymous in other circumstances (to prevent it from being associated with you any further) for research or statistical purposes in which case we may use this information indefinitely without further policy to you.


Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the rights to:

  • Request access to your personal data
  • Request correction of your personal data
  • Request erasure of your personal data
  • Object to processing of your personal data
  • Request restriction of processing your personal data
  • Request transfer of your personal data
  • Right to withdraw consent

If you wish to exercise any of the rights set out above, please contact us.